Order Processing

Orders are normally processed within 1–2 working days after confirmation.

Orders placed on Sundays, public holidays or outside business hours will be processed on the next working day. Some orders may require confirmation by phone or WhatsApp before dispatch.

Bath Craft reserves the right to hold or cancel an order if:

  • The customer cannot be contacted
  • The delivery information is incomplete
  • The address is outside courier coverage
  • The product is unavailable
  • The order appears inaccurate, duplicated or suspicious
  • Advance payment is required but has not been received

Delivery Areas

We deliver to serviceable locations across Pakistan through third-party courier and logistics partners.

Delivery to remote areas may take longer or may require collection from the courier’s nearest service centre. Delivery availability depends on the courier network operating in the customer’s location.

Estimated Delivery Time

Estimated delivery timelines are:

  • Major cities: 2–5 working days
  • Other cities and towns: 4–7 working days
  • Remote locations: Delivery time may vary

These are estimates rather than guaranteed delivery dates. Delays may occur because of weather, road closures, public holidays, courier workload, security conditions or other circumstances outside our control.

Shipping Charges

Shipping charges are displayed during checkout or communicated before order confirmation.

Additional charges may apply for:

  • Heavy or oversized products
  • Remote delivery locations
  • Special handling requirements
  • Re-delivery after an unsuccessful attempt

Correct Delivery Information

Customers are responsible for providing a complete and accurate:

  • Full name
  • Active phone number
  • House, office or shop number
  • Street and area
  • City
  • Nearby landmark where required

Bath Craft will not be responsible for delays or failed deliveries caused by incorrect, incomplete or outdated information.

Order Inspection

Check the outer packaging before accepting the parcel where the courier permits inspection.

We strongly recommend recording a continuous unboxing video that clearly shows:

  1. The sealed parcel
  2. The shipping label
  3. The opening of the package
  4. The condition of the product and accessories

This evidence may be required for damaged, missing or incorrect-item claims.

Damaged Packaging

Do not accept a parcel if it appears severely damaged, opened or tampered with. Inform the courier and contact Bath Craft immediately.

If the parcel is accepted, record the condition before opening it.

Unsuccessful Delivery

The courier may attempt to contact the customer before delivery. If the customer is unavailable, refuses the parcel or provides an incorrect address, the order may be returned to Bath Craft.

Re-delivery charges may apply.

Courier Delays

Once an order has been dispatched, final delivery is managed by the courier company. Bath Craft will assist with tracking and complaints but cannot guarantee a specific delivery time.