Customers may request a return within seven calendar days of receiving an eligible product.
A return request does not automatically mean the return has been approved. Every request is reviewed according to the product’s condition and the terms below.
A product may be accepted for return when it is:
Returns will not normally be accepted for:
If you receive a damaged, defective or incorrect product, contact Bath Craft within 24 hours of delivery.
Please provide:
Claims submitted without sufficient evidence may not be accepted, especially where the item has already been installed or used.
Contact customer support before returning a product. Our team will review the request and provide return instructions where approved.
Products sent without approval may be refused or returned to the customer.
Bath Craft will cover reasonable return delivery charges when a verified incorrect, damaged or defective product was sent by us.
For an approved change-of-mind return, the customer will be responsible for:
Original shipping charges are non-refundable unless the return resulted from an error by Bath Craft.
Returned products are inspected after arrival.
A return may be refused or a deduction may be applied if the product:
Approved refunds are normally processed within 7–10 working days after inspection.
The time required for the amount to appear may depend on the bank, payment provider or payment method.
Cash-on-delivery refunds may be issued through bank transfer or another mutually agreed method. Customers must provide accurate account details.
An exchange may be offered when:
If a replacement is unavailable, Bath Craft may issue a refund or store credit after inspecting the returned product.
Plumbing, labour, installation, removal and reinstallation costs are not refundable unless Bath Craft confirms otherwise in writing.
Bath Craft offers modern, durable, and practical bathroom accessories designed for everyday comfort. Our products combine reliable materials with clean designs to help you create a better bathroom space.
